Payment Methods & Billing Policy

💳 Payment Methods & Billing Policy

Last updated: [July, 2025]

At ZALCEN, we are committed to offering a secure and seamless checkout experience for all customers worldwide. This policy outlines the payment methods we accept, how billing is handled, and what you can expect during the payment process.

✅ Accepted Payment Methods

All payments on our store are securely processed through Stripe, our trusted payment gateway. We accept:

  • Major Credit & Debit Cards: Visa, Mastercard, American Express, Maestro
  • Digital Wallets: Apple Pay, Google Pay
  • Local European Methods (subject to availability):
    iDEAL (Netherlands), Bancontact (Belgium), Klarna (Buy Now, Pay Later)

Payment options may vary depending on your region and device.

🌍 Currency & Pricing

Our default store currency is British Pound Sterling (GBP). However, we offer automatic currency conversion to other major currencies such as:

  • Euro (€)
  • US Dollar ($)
  • And many others based on your location

There are no hidden fees for currency conversion — what you see is what you pay.

💬 How will the charge appear on your bank statement?
It will show as: ZALCEN or ZALCEN.COM (depending on your bank)

🔒 Payment Security

Your financial safety is our priority. All payments are encrypted and securely processed through Stripe, which complies with the highest standards of security (PCI-DSS compliant).

Stripe automatically includes:

  • 3D Secure authentication for credit cards
  • Fraud prevention systems
  • Real-time risk analysis

At ZALCEN, we do not store or have access to your full payment details.

📜 Invoices & Billing

You will receive a digital invoice via email immediately after completing your order.

For legal or tax purposes, our invoices include:

  • Itemized list of purchased products
  • Applied discounts
  • Taxes and shipping (where applicable)

If you require a VAT invoice, please contact us after placing your order.

💰 Taxes & Import Duties

Applicable sales taxes (e.g., VAT) will be displayed at checkout.
International customers are responsible for any customs duties or import taxes charged by their country.

🛠 Issues With Payments?

If you encounter any issues during checkout or billing discrepancies, please contact our customer support team. We're here to help.

📧 Email: contact@zalcen.com

ℹ️ Need Help?

Still have questions about payment methods or billing?
Our team is ready to assist you with anything related to your purchase experience.

🛡️ We’re committed to providing a transparent, secure, and customer-first payment process — so you can shop with confidence.