Terms of Service & Use
📄 Terms of Service & Use
Last updated: [July, 2025]
Welcome to ZALCEN! These Terms of Service (“Terms”) govern your use of our website, services, and any purchases made through zalcen.com. By accessing our site or placing an order, you agree to comply with the following terms. If you do not agree, please do not use our services.
🛒 1. General Conditions
- Our store is hosted on Shopify Inc., which provides the e-commerce platform that enables us to sell our products and services.
- You must be at least 18 years old or have the consent of a parent/guardian to use our services.
- We reserve the right to refuse service to anyone for any reason at any time.
📦 2. Products & Availability
- All product descriptions, images, and prices are subject to change at any time without notice.
- We strive for accuracy, but cannot guarantee that all information is always up to date or error-free.
- We reserve the right to limit the quantities of any products or services.
💳 3. Orders & Payments
- When you place an order, you agree to provide accurate and complete information.
- Orders are subject to availability and acceptance by ZALCEN.
- Payments are securely processed via trusted third-party gateways such as Shopify Payments, PayPal, and Stripe.
🌍 4. Shipping & Delivery
- We ship worldwide from our partner warehouses.
- Delivery times vary depending on the destination, typically ranging from 8–15 business days for Europe and the UK.
- Shipping details and estimated delivery windows can be found in our [Shipping & Delivery Policy].
🔄 5. Returns, Refunds & Exchanges
- We accept returns and exchanges within 14 days of receiving your order.
- Certain conditions apply. Please review our [Returns, Refunds & Exchanges Policy] for full details.
🔐 6. Privacy & Data Protection
- Your personal information is processed in accordance with our [Privacy & Data Protection Policy (GDPR)].
- We use cookies and tracking technologies to improve your experience and for marketing purposes.
⚖️ 7. Intellectual Property
- All content on this site, including logos, graphics, product descriptions, and images, is the property of ZALCEN and protected by copyright laws.
- You may not use, reproduce, or distribute any content without our written permission.
🚫 8. Prohibited Uses
You are prohibited from using our site or services for:
- Any unlawful purpose
- Violating any laws or regulations
- Transmitting malware or viruses
- Collecting personal data without consent
- Infringing upon intellectual property rights
We reserve the right to terminate your access if any misuse is detected.
🛠️ 9. Modifications to Service & Terms
- We reserve the right to update, change, or replace any part of these Terms at any time.
- It is your responsibility to check this page periodically for changes.
- Continued use of the site after changes constitutes acceptance of those changes.
📩 10. Contact Us
If you have any questions about these Terms, please reach out to our support team:
📧 Email: contact@zalcen.com
📍 Address: Kemp House, 152–160 City Road, London, EC1V 2NX, United Kingdom