Privacy & Data Protection Policy (GDPR)
🔐 Privacy & Data Protection Policy (GDPR)
Last updated: [July, 2025]
At ZALCEN, we are fully committed to protecting your personal data and privacy in accordance with the General Data Protection Regulation (GDPR) and other relevant data protection laws. This Privacy & Data Protection Policy explains what data we collect, how we use it, and what rights you have as a customer or visitor.
🔍 1. What Data We Collect
When you use our website or place an order, we may collect the following personal data:
- Full name
- Email address
- Phone number
- Shipping and billing addresses
- Payment information (processed securely via third-party gateways)
- IP address and browser/device data
- Order history and product preferences
- Cookies and tracking data (see section 5)
We only collect the data necessary to provide you with the best shopping experience and to process your orders efficiently.
🔒 2. How We Use Your Data
We use your data for the following purposes:
- To process and ship your orders
- To provide customer support
- To send order confirmations and shipping updates
- To personalize your experience on our store
- To analyze site performance and improve our services
- For marketing, remarketing, and advertising (with your consent)
🔄 3. Who We Share Your Data With
We only share your personal data with trusted third parties required to fulfill our services:
- Payment processors (e.g., Shopify Payments, PayPal, Stripe)
- Logistics and suppliers (to dispatch your order)
- Advertising platforms (e.g., Google Ads, Meta Ads, TikTok Ads)
- Analytics tools (e.g., Google Analytics, Meta Pixel, TikTok Pixel)
We never sell your data to third parties.
🍪 4. Cookies & Tracking
Our website uses cookies to enhance your browsing experience and analyze traffic. We use third-party tracking tools such as:
- Google Analytics
- Meta Pixel
- TikTok Pixel
You may choose to disable or manage cookies through your browser settings. For more details, see our [Cookie Notice & Consent Policy].
👶 5. Data from Minors
We do not knowingly collect personal data from anyone under the age of 13. However, we do allow purchases from individuals under 18, provided the products are not age-restricted. If you are a parent or guardian and believe we have collected personal information from a minor, please contact us so we can take appropriate action.
🧾 6. Your GDPR Rights
As a resident of the EU or UK, you have the right to:
- Access your personal data
- Request corrections or deletions
- Object to or restrict data processing
- Withdraw consent at any time
- Request a copy of your data (data portability)
To exercise any of these rights, contact us at:
📧 contact@zalcen.com
🏢 Business Address (Data Controller)
ZALCEN Ltd
Kemp House, 152–160 City Road
London, EC1V 2NX
United Kingdom
ℹ️ Need Help or Have Questions?
If you have questions about how we handle your data, or if you wish to file a complaint or concern, we’re here to help. Reach out anytime: